If you are using a screen reader and having any difficulty using our website, we are here to help! Contact Customer Care at 866-464-3358, Monday through Friday, 9AM to 5PM EST or email us at UScustomerservice@erborian.com.

My Account

What are the benefits of creating an Erborian account?

An Erborian account will keep a list of your order history, so you can easily reorder any product you love. It allows you to save your method of payment and all shipping addresses for a faster checkout process.

When you create your Erborian account and place your first order, you will receive a code for 15% off your first order. Customers with Erborian accounts also receive notifications of all sales and promotional codes available.

Do I have to make an account?

We understand that some customers do not want to share their information, and we respect their wishes for privacy. We have created a seamless and convenient guest checkout option for customers who select this experience. Customers who use this feature are still able to access order information and shipment tracking.

How do I create an account?

Welcome to Erborian! Click on the "Register / Edit Account" button in the upper right hand corner to create your account.

I forgot my password/I am unable to access my account.

Please select “Forget Password?” under the login page. You will be emailed a password reset request within 24 hours. If you are having any trouble getting this email, please check your spam/promotions/trash folders to make sure they weren’t sent there.

If you’re still having trouble resetting your password or accessing your account, please call our 1-866-464-3358 anytime Monday through Friday, from 9AM to 5PM EST, or send us an email at USCustomerService@Erborian.com.

I would like to stop receiving emails from you.

If you would like to unsubscribe from our marketing emails, please click on the “unsubscribe” link that is provided at the bottom of the latest Erborian email you received. Changed your mind and want to receive our emails again? You can sign up again on our website!

Back to FAQ

FREE shipping on orders over $49