Frequent Questions

First, make sure you sign up for our newsletter to receive your welcome email. In your welcome email, you should receive a code that you can use at checkout to get 15% off your first order and free shipping.

Please note that this 15% off is only applicable to full-priced items and cannot be used on sets and bundles.

Erborian is part of the L’Occitane Group and due to this, our charges may list as a L’Occitane charge on your credit card history.

We all change our minds and that is ok! You can now cancel your order within one hour of placing it by signing into the order history of your online account.

If you have any questions regarding order cancellation and changes or require assistance, please reach out to our customer care team Monday through Friday from 9AM to 5PM EST at 1-866-464-3358.

Please know that once the one hour remorse period has passed, the order will be "frozen" and our customer care team will not be able to cancel the order.

 

HOW TO CANCEL MY ORDER:

1. Click on your account in the top right corner once you are logged in. If you are logged in, this will display as your name. If you are not logged in, this will display as "Register / Edit Account" and prompt you to log in to your account. (See attached Register Edit Account Erborian)

2. Click on "My Order History" under the My Orders Tab 

3. Click the "Cancel My Order" button on the right of your order 

4. Confirm that you wish to cancel by clicking "Yes, Cancel" Once an order is successfully canceled, you will receive an email confirming the order cancellation. The status of the order will also display "Canceled" on your order history page. If you have any questions regarding order cancellation or require assistance, please reach out to our customer care team (866)-464-3358.

Please know that once the one-hour remorse period has passed, the order will be "frozen" and neither you nor a member of our customer care team will be able to cancel the order.

You can make any changes up to one hour after your order is placed by calling our Customer Care Team at 866-464-3358 during operating hours. Additionally, we recommend entering the billing and shipping address to the express payment method (Apple Pay and PayPal) prior to placing your order for a smooth, seamless shopping experience.