User Terms


These User Terms, together with our Privacy Policy and general site Terms and Conditions apply if you upload User Content (as defined below) to our sites and social media pages. These User Terms provide your consent to Erborian, our parent L’Occitane, and its and their affiliates and third-party service providers (collectively “L’Occitane”) as follows:

You grant L’Occitane a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right and license to use your ratings, reviews, video(s), photo(s) and other content that you post online on our websites or any other platform used by L’Occitane, together with your first name and last initial or other identifier that you registered when setting up an account to post User Content and your city, state and country and any other information you may have included in your content (“User Content”) in any media, including but not limited to on our webpages, social media pages, including but not limited to Instagram, Facebook, Twitter, and TikTok, and other digital media, newsletters, retailer sites, third-party sites, digital, print and in-store materials, television, internet, mobile and other media now or hereafter known, for marketing and/or advertising purposes, including the right to transmit User Content to third parties for publication on other platforms, such as third-party platforms that distribute Erborian products and/or aggregate product reviews. L’Occitane may, in any manner and in its sole discretion, use, reproduce, modify, delete in its entirety, adapt, publish, and translate any User Content, and create derivative works therefrom.

You represent and warrant that you (i) own all rights in and to User Content and that it does not violate any third party’s intellectual property rights or rights of privacy or publicity, (ii) have permission from any person(s) appearing in User Content to grant the rights herein, and (iii) are at least 18 years old.


You agree not to submit any User Content that:

  • Is false, inaccurate, deceptive, or misleading;
  • Is defamatory, libelous, hateful, violent, discriminatory, obscene, inappropriate to the forum, threatening or harassing to any individual or entity, or that otherwise is biased or offensive based on race, sex, religion, ethnicity, or culture;
  • Promotes our products in a dangerous, harmful, unauthorized, illegal or other inappropriate manner.
  • Criticizes or disparages other users or User Content;
  • Includes any personally identifiable information;
  • Could be considered as advertising of third-party goods or services, “spam” or addresses any unrelated topics;
  • Contains any computer viruses, worms, malware or other potentially damaging computer programs or files; or
  • May damage the computers of other users, interfere with or disrupt the operation of any L’Occitane website or allow unauthorized access to other Internet sites.


In the event of non-compliance with these User Terms, L’Occitane reserves the right to restrict, suspend or cancel your ability to continue posting User Content, at our discretion and without notice. We reserve the right to edit, to not post or to delete User Content if it violates our User Terms or if the product that is the subject of the User Content is no longer offered for sale by L’Occitane or has been modified in such a way that the User Content is no longer relevant.  We also reserve the right to modify the length, spelling or other aspects of User Content for compliance with the User Terms or to improve editorial consistency.

You further represent and warrant that the User Content is a true and accurate expression of your honest belief based on your personal use of the products that are the subject of the User Content. You also agree to disclose if you received any incentive, such as a free product, payment, coupon or sweepstakes entry, in exchange for posting User Content. Likewise, employees of L’Occitane should not post User Content unless they disclose their employment status.


Questions or comments about product safety, pricing, delivery or other customer service issues are best addressed by contacting us directly at our Customer Service Department at 1-866-464-3358 (Monday through Friday, from 9AM to 5PM ET), or by email at


We will ask you to verify your User Content by sending you an email to the email address you provide when you submit your User Content. You understand and agree that visitors to the websites may vote on the usefulness of the User Content. 

You hereby release, discharge and agree to hold harmless L’Occitane and its affiliates and any person acting on their behalf from any liability related to or in any way arising from the User Content you submit.

You consent to L’Occitane’s collection of any personal information you provide and L’Occitane’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be transferred to or accessible all over the world, and may be shared with our affiliates or other trusted third parties working on behalf of L’Occitane.  By posting User Content or otherwise providing L’Occitane with your personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these User Terms, our Privacy Policy, and applicable data protection laws and regulations.