Frequent Questions

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Returns and Refunds

  • Erborian creates every product with care so that you can have beautiful skin today, and better skin tomorrow. We understand that due to being an online only brand with complexion make-up, it may be difficult to know whether our BB and CC Creams will be the right fit for you.

    Should you choose to return a product within 45 days of purchase, we will happily refund the purchase price to the credit card used for the purchase.

    Purchases of Merchandise made through the Erborian website, usa.erborian.com, can be returned by mail.

    Please note that all items purchased on SALE are final and cannot be returned, exchanged or refunded online regardless of purchase date.

    All returns must include the original receipt.

    Only applicable for purchases made on the Erborian website, usa.erborian.com.

    If you believe you were overcharged for an item, please contact our customer care team at 1-866-464-3358 anytime Monday through Friday, from 9AM to 5PM EST, or send us an email at USCustomerService@Erborian.com, and we will refund any difference between the price charged and correct retail price.

    A written copy of this policy can be provided upon request. Erborian reserves the right to modify its return, refund and exchange policy at any time, without notice.

    You may send your returns to our address listed below:

    L'Occitane Returns US

    120 Herrod Blvd

    Dayton, NJ 08810

  • To initiate a return or exchange:

    1. Contact our dedicated Customer Care team at 1-866-464-3358, or send us an email at USCustomerService@Erborian.com. Our Customer Care team works Monday through Friday, from 9AM to 5PM EST only and will respond to your emails as quickly as possible and provide instructions on how to return.
    2. Please have ready your order number and reason for return to initiate the return process. Refunds will be issued once the returned items are received at the Erborian warehouse and can take up to 2-3 weeks to process, less original shipping fees.
    3. Once you’ve been approved for a return or exchange, package your return item in the manufacturer’s product box and pack your return in a well-padded envelope or box to prevent damage in transit. Please note that you are responsible for the shipping cost to return.
  • At this time we are unable to exchange any products ordered online. You may return your item back to us and place a new order for the desired product.
  • Please allow 2-3 weeks for your return to process once it has arrived at our warehouse facility. Please keep your return tracking number close by to see when it is back in our possession.
  • Yes, we do not provide a return label and you are responsible for the shipping fee back to our warehouse.

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